Merchant & Seller Marketplace Agreement

Last updated October 4, 2026

Merchant Onboarding & Legal Eligibility

This Merchant & Seller Agreement ("Agreement") governs the registration, listing, and commercial relationship between independent merchants ("Seller", "Merchant") and To be published ("NearCart").
To sell through NearCart, Merchants must maintain active, verified business credentials, including:
- Valid Goods and Services Tax Identification Number (GSTIN) or statutory tax exemption documentation.
- Valid Food Safety and Standards Authority of India (FSSAI) license or registration (for all food, beverage, grocery, and dietary products).
- Valid Trade License, Shops and Establishment Act registration, and PAN card.
- Active business bank account matching the registered entity name.

Merchants hold full operational ownership of their product catalog listed on NearCart:
- Legal Metrology Compliance: All packaged goods must accurately state MRP, net quantity, manufacturer details, and consumer care coordinates in compliance with the Legal Metrology (Packaged Commodities) Rules, 2011.
- Pricing: Merchants shall not list or sell products above the Maximum Retail Price (MRP) printed on the package.
- Stock Accuracy: Merchants agree to maintain accurate physical stock counts and mark out-of-stock items promptly using the NearCart Seller Portal to avoid unfulfillable customer orders.
Expiry & Freshness Standards: Delivering expired, sour, spoiled, or short-dated goods is strictly prohibited. Merchants are solely liable for food safety violations and statutory penalties under the Food Safety and Standards Act, 2006.

Upon receiving a new customer order alert via the NearCart Seller Dashboard:
- The Merchant shall accept the order within 3 minutes and immediately begin picking and packing items.
- Packaging must be hygienic, food-safe, and securely sealed to prevent contamination, spills, or tampering during transit.
- Raw meat, dairy, eggs, and frozen goods must be segregated from ready-to-eat bakery goods and dry packaged foods.
- The packaged parcel must be ready for handover when the assigned Delivery Partner arrives at the physical store.

NearCart charges an agreed-upon marketplace technology service fee and payment facilitation fee on successfully fulfilled orders, as set forth in the Merchant Onboarding Schedule.
- Payouts: Settled balances for delivered orders are remitted directly to the Merchant's registered bank account on a predictable rolling payout cycle (typically T+2 business days).
- Deduction for Quality Failures: If a customer claim for rotten, expired, or missing items is verified as store packaging negligence, the merchant's payout will be debited by the corresponding product value.

NearCart reserves the right to suspend or permanently delist a Merchant's store profile for:
- Repeated customer quality complaints or selling expired or adulterated goods.
- Systematic order cancellations due to physical store stock-outs.
- Charging above printed MRP or tampering with manufacturer packaging.
- Disrespectful or abusive behavior toward delivery partners or customers.

How can my local grocery store sell on NearCart?
Visit our Seller Hub at /seller-hub or tap 'Partner with Us' in the website navigation to complete the online onboarding application with your GSTIN and FSSAI details.
How often do merchants receive payouts?
Net earnings from fulfilled orders are automatically disbursed directly to your registered bank account on a T+2 business days schedule.

Questions about this policy? Contact support