Delivery Policy

Last updated October 4, 2026

The Hyperlocal Delivery Model

NearCart operates a rapid hyperlocal fulfillment model. Rather than dispatching packages from distant centralized warehouses, orders are fulfilled directly from neighborhood supermarkets, grocers, and specialty stores located within a tight delivery radius (typically 2 to 7 kilometers from your delivery address).
Deliveries are completed by dedicated NearCart delivery riders, independent third-party delivery partners, or local store delivery personnel assigned to your order.
Estimated Delivery Times: Delivery times displayed on NearCart are realistic operational estimates calculated dynamically based on merchant prep time, road traffic, weather conditions, and rider proximity. We do not make reckless guaranteed delivery promises.

NearCart operates in designated municipal zones, wards, and residential pincodes. Serviceability depends on:
- The presence of active, listed participating merchants within delivery reach of your address.
- Store operating hours: Participating local stores set their own operational hours (typically 6:00 AM to 11:00 PM). Stores outside operating hours will be marked as 'Currently Closed' on the Platform.
- Active rider availability in your neighborhood cluster.

Delivery fees are transparently displayed on the cart drawer and checkout screen before order placement:
- Delivery is currently free on all orders. There is no handling fee.
- If this changes, any fee will be shown in your cart and at checkout before you place the order.

To ensure prompt delivery without delays
- Please verify that your delivery address, flat/house number, floor, building name, and nearby landmark are accurate and complete.
- Gated Societies & Apartments: If your society restricts delivery partner entry, please authorize the visitor pass via your society gate app (e.g. MyGate, NoBrokerHood) or coordinate with the security desk.
- Contactless Delivery: You may request contactless delivery by adding order notes. For COD orders, contactless handover is possible only if payment is completed via doorstep UPI QR before the rider departs.

Upon arriving at your specified destination, the Delivery Partner will attempt to contact you via telephone and app notification:
- The Delivery Partner will wait up to a maximum of 10 minutes at your building or doorstep.
- If you cannot be reached, the order will be designated as a 'Failed Delivery - Customer Unavailable'.
- Because fresh groceries, dairy, and perishables cannot be preserved after dispatch, customers with repeated unreachable COD deliveries may have their COD privileges restricted.

While we endeavor to deliver your essentials swiftly, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Heavy downpours, waterlogging, and flash floods.
- Road construction, traffic gridlocks, and local diversions.
- Sudden merchant stock shortages or electrical power failures.
In such instances, our live tracking screen will provide real-time delay updates, and you may contact Customer Support to adjust your delivery or request a cancellation if the delay is unacceptable.

We strongly encourage you to inspect the exterior condition of your packages upon arrival:
- Verify that sealed bags have not been opened, tampered with, or torn during transit.
- For Cash on Delivery orders, you may inspect the bag before paying.
- If any item is visibly damaged or leaking, tell the person delivering and contact NearCart Support with your Order ID.

How much is the delivery fee?
Delivery is completely FREE on orders of ₹199 or more. For smaller orders below ₹199, a nominal delivery fee of ₹25 is applied.
How long does delivery take?
Because orders are fulfilled by stores in your immediate neighborhood, most deliveries are completed in 15 to 45 minutes depending on traffic and order preparation time.
Can the delivery partner leave my order at the security gate?
Yes! If you prefer, simply add a note during checkout or inform the delivery partner over the phone to hand your parcel to your apartment security desk.

Questions about this policy? Contact support