Help Center & Contact Support

Last updated October 4, 2026

Support hours: Monday to Sunday: 8:00 AM – 9:00 PM IST

Quick Order Assistance

Your Orders page shows the live status of every order: placed, accepted by the store, being prepared, ready, and completed.
From the Orders page you can
- See each order's status and timeline as the store updates it.
- Cancel an order while the store hasn't accepted it yet.
For a missing, damaged or wrong item, call or email us with your Order ID (shown on the order page) and we'll sort it out with the store.
Keep your Order ID handy: Mention the Order ID from your Orders page when you contact us — it lets us look up the store and items straight away.

If you need assistance beyond an active order, our dedicated customer care team is available through the following channels:
Telephone Support: To be published
Customer Care Email: To be published
Operating Hours: Monday to Sunday: 8:00 AM – 9:00 PM IST
Average Response Time: We aim to respond within a few hours during support hours

a) Missing or Damaged Items
- Call or email support with your Order ID and, if possible, a photo of the item. Verified claims are resolved with the store, usually within 24 to 48 hours.
b) Delivery Delay
- Delivery times depend on the store and on traffic. Check your order's status on the Orders page; if it seems stuck, contact support.
c) Cash on Delivery / UPI Queries
- Orders are paid on delivery. Pay in cash, or by UPI if the store offers it at your door.
d) Change of Delivery Address
- The delivery address can't be changed once the store has accepted the order. Until then you can cancel the order and place it again with the right address.

Are you a neighborhood grocer, supermarket owner, pharmacy, or specialty store looking to partner with NearCart?
- Apply online: Visit /seller-hub to submit your business details, GSTIN, and FSSAI information.
- Partner Support Desk: Email To be published for catalogue or payout help.

If your complaint has not been addressed satisfactorily by our customer care team within 48 hours, you may formally escalate it to our Grievance Officer under our Grievance Redressal Policy:
Grievance Officer: To be published (Grievance Officer)
Escalation Email: To be published
Escalation Helpline: To be published

How do I report a missing item in my delivered order?
Call or email support with the Order ID from your Orders page. We'll check with the store and arrange a refund or replacement for verified claims.
Can I call customer care directly?
Yes — call To be published during support hours (Monday to Sunday: 8:00 AM – 9:00 PM IST).
How long do refunds take to reflect in my bank account?
Orders are paid on delivery, so a cancelled order is never charged. For an approved refund on a delivered order, we transfer the amount by UPI or bank transfer, usually within 2 to 3 working days.